Terms of Service

Who can use Compass Campaign

You must provide accurate account information, including your Texas voter ID or a statement that you are not registered to vote. Users under 18 may only use the service as volunteers with a participating campaign and with a parent or guardian's permission.

Campaign accounts and roles

Campaign admins control who joins their campaign and what role each member has, and are responsible for the conduct of the members they approve. We may suspend or remove any user or campaign that violates these terms.

Voter data restrictions

Voter data may only be used inside the Compass Campaign platform for your campaign's outreach. You may not sell, rent, publish, export for resale or share voter data outside the platform, or give access to your data or account to any other campaign, candidate, party or organization. Each campaign must obtain its own access. Texas law limits voter registration information to election, political and governmental purposes, and you are responsible for following those limits.

Data Ownership Agreement

• Shared records: voter records, organization records and organization contact people are owned by Trenton Hoyt LLC through the Compass Master file, including records a campaign uploads or improves, so there is one accurate record per person or organization.
• Campaign-owned data: each campaign owns its private notes, contact statuses, priorities, follow-up dates, outreach history, walk results and records marked campaign only. Other campaigns cannot see this data.
• License: while active, a campaign receives a limited, non-transferable license to use the shared records it can access, only inside the platform and only for its own outreach. Sharing voter data outside the platform ends the license immediately.
• When a campaign ends: it can request an export of its campaign-owned data, then it is archived. Shared records stay in Compass Campaign.

Data accuracy

Compass Campaign does not guarantee that it holds all data for your race, district or area. It is your campaign's responsibility to acquire, import and verify the data you rely on. Any data we provide is a convenience only, "as is" and "as available," with no warranty of accuracy, completeness, timeliness or fitness for a particular purpose.

No warranties and liability

Compass Campaign makes no promise about any outcome, including election results, contact rates or data coverage. To the fullest extent the law allows, Trenton Hoyt LLC accepts no liability arising from use of Compass Campaign, including lost votes, lost donations, election outcomes, compliance decisions, or actions based on data in the service. If this is found unenforceable, total liability is no more than the amount paid in the 12 months before the claim.

Payments are final

All Compass Campaign payments are final. No refunds, exchanges, credits or discounts are provided, including for downtime, errors, missing data or unmet expectations, except at Trenton Hoyt LLC's sole discretion.

Updates

Compass Campaign users will be asked to accept new versions of these terms before continuing to use the service.

The service

Heron Dispatch writes, designs, schedules and publishes social media posts based on your brand standards and website. Accounts are set up by Trenton Hoyt LLC in the customer Studio. Fees are set in your agreement.

Your posts and connected accounts

Only connect social accounts you are allowed to manage. You keep ownership of your logos, brand materials and website content and permit us to use them to create and publish your posts. You are responsible for posts published to your accounts, including any set to post automatically without approval.

Social networks

Posting depends on Meta and other networks. Their outages, rule changes or decisions to limit an account are outside our control.

Ending service

You may stop using Heron Dispatch at any time. After your account ends, you can ask us to delete your data.

Liability and disputes

Heron Dispatch is provided "as is." Total liability is limited to the fees you paid in the three months before the claim. Disputes are heard in Harris County, Texas.

Program details

• Commercial text messages, such as marketing, promotions and service offers, are sent by Trenton Hoyt LLC or the client named in the message only to people who have agreed to receive them.
• Message frequency varies by program and is described when you sign up.
• Message and data rates may apply.
• Reply STOP to cancel at any time; you will receive one confirmation message. Reply HELP for help, or email connect@trentonhoyt.com.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive messages is never a condition of purchase.
• Messages are delivered through a third-party messaging vendor we contract with, which processes STOP and HELP replies as described above.

Who sends the messages

Political text messages are sent through a third-party messaging vendor we contract with, not from our own systems. We rely on that provider to keep the sending platform compliant, including registering the program with wireless carriers (A2P 10DLC through The Campaign Registry), completing political verification such as Campaign Verify, processing STOP and HELP replies, and enforcing sending hours. Where the provider's platform rules are stricter than these terms, we follow the provider's rules.

That reliance covers the sending platform. It does not cover a campaign's message content, contact list, consents or government filings, which stay the campaign's responsibility as described below.

Rules that apply

Political and civic text messages, such as those from candidates, campaigns, parties, political committees and ballot measure groups, follow the specific rules that govern them, not the commercial texting rules above. Political texts are not commercial solicitations, but they are still regulated.

The vendor we contract with maintains the sending platform's compliance with the rules below and tells us what a program needs before it can send.

• Federal law: under the Telephone Consumer Protection Act (47 U.S.C. 227) and Federal Communications Commission rules, political texts sent with an autodialer or prerecorded content to a mobile phone require the recipient's prior express consent. There is no exemption for political speech.
• Person-to-person texting: messages that a real person reviews and sends individually, without an autodialer, may be sent to voters without prior consent where federal law allows. Opt-out requests are still honored.
• Carrier registration: political senders must register their texting program with the wireless carriers (A2P 10DLC through The Campaign Registry) and complete political verification, such as Campaign Verify, before sending.
• Identification and opt-out: every program identifies the sender, and recipients may reply STOP at any time. STOP requests are honored promptly and the number is not texted again by that program.
• Disclosures: political advertising includes the disclosure statement required by law, including Chapter 255 of the Texas Election Code and Federal Election Commission rules where they apply.
• Quiet hours and state rules: messages are sent only during the hours allowed by law, and any additional rules of the recipient's state are followed.
• Voter data: voter registration information is used only for election, political and governmental purposes, as Texas law requires.

Client responsibility

Campaigns and committees that use our texting services are responsible for the content of their messages, the lawful source of their contact lists, required consents, disclaimers and campaign finance reporting. Campaigns must also follow the messaging vendor's platform rules and supply whatever the vendor needs to register and verify a program. We may pause any program that we or the vendor believe does not meet these rules.

Using social networks with our services

When our services publish to or manage social accounts, you also agree to each network's terms, such as Meta's Terms of Service, YouTube Terms of Service, LinkedIn User Agreement, X Terms of Service and TikTok Terms of Service. Networks are not responsible for our services, and their outages, rule changes or account limits are outside our control.

Our social accounts

Comments and messages on our own pages are public or shared with the network. We may hide or remove posts that are spam, abusive, unlawful or off topic.

Advertising services

When we manage Google Ads or other paid advertising for you, ad spend is billed by the platform or passed through at cost as set in your agreement. Platforms decide whether ads are approved, and we do not guarantee placement, clicks, conversions or cost per result. You are responsible for the accuracy of offers and claims in your ads, and political advertisers must complete each platform's verification and disclosure requirements.